| Import questions |
• How can I import my Outlook data? |
| Administrative questions |
• How to create new team members?
• How can the network password be changed? |
| Configuration questions |
• Can Pimero be started with windows?
• How to run Pimero from USB device? |
| Questions about using Pimero |
• How to choose the time span that should be
displayed?
• How to minimize Pimero? |
| Questions about file management |
• What files can be imported and exported?
• How to backup Pimero data?
•
What user rights do I need to run Pimero? |
| Pimero in network environments |
• Why does my computer doesn't synchronize
with others?
• How can I make sure all
installations have the same network password?
•
How to set up a Peer-To-Peer network?
•
How to set up a client / server network?
•
How can Pimero be configured as a server for the internet?
• When is data being synchronized between Pimero
installations?
• Is it possible to use
Pimero in a VPN environment? |
| Licensing questions |
• How many licenses do I need for X users working
on Y computers?
• How to add additional
licenses if my team has grown?
• How to
upgrade from Pimero Standard to Pimero Professional? |
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How can I import my Outlook data?
|
Click on the team icon on the uppler, left corner of Pimero. Select
"Import" -> "From Outlook" and follow the import
wizard. |
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How to create new team members?
|
New team members can be added on every installation of Pimero
belonging to that team. Within the administrator options (network
password required) users can be added, modified and deleted. The changes
made here are being synchronized to all other workstations just as
any other changes in data would. Please make sure you don't try
to create one user on two workstations. Even if you give them the
same name and password it will lead to two different users and lots
of confusion. Users have to be created only once and than be transferred
to all other computers automatically by Pimero. If this doesn't
work the network configuration has to be set up properly first. |
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|
| How can the network password
be changed? |
The network password can be changed within the administrator
option. Anyone who knows the old network password can open the options
window to change this and other important networking settings.
This change has to be done on every installation that is part of
the network. Pimeros with other passwords can't communicate with
the team.
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| Can Pimero be started with Windows? |
This can't be configured within the configuration of Pimero. The
easiest way would be to put a link in the autostart folder of Windows |
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| How to run Pimero from USB stick? |
You can install Pimero to a thumb drive by setting it as target
during installation. The installer copies the .NET framework to the
computer you use. If you want to start Pimero later on other computers
you have to make sure the .NET framework is installed there as well.
You could save a copy of the freely available framework to your thumb
drive to be able to install it anywhere without having internet connection.
The framework can be loaded freely here.
If you want to copy Pimero manually it is possible by simply copying
the needed file. Find out where the data is located here. |
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|
| How to choose the time span that
should be displayed? |
There are multiple ways to change the time span that is displayed
by Pimero. Depending on the amount of days the time span ranges, Pimero
displays the detailed view (up to seven days) or an overview. Choose
the span by selecting the days on the so called date picker on the
left side or with one of the buttons "Today", "Working
Week", "This Week" or "One Month" |
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| How to minimize Pimero? |
Pimero can simply be minimized by a single left click on its tray
icon. The tray icon can normally be found in the bottom right corner
of the windows desktop (next to the time display). |
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| What files can be imported and
exported? |
The following files can be imported:
- Microsoft Outlook (appointments, tasks and contacts)
- Pimero version 1.x (appointments and contacts)
- iCalendar (.ics file) (appointment and complete calendars)
- vCard (.vcf file) (single contact)
- Freely definable CSV (comma separated values) files. You can define
your own formats here and save them for later use. The
following formats can be exported:
- Microsoft Outlook (appointments and tasks)
- CSV file (appointments, tasks and contacts) |
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| How to backup Pimero data? |
The location where Pimero stores its data depends on the type
of installation (local computer or thumb drive) and on the version
of Pimero. Starting with version 2006 the following scheme is applied:
Local computer installations hold their data in
C:\Documents and Settings\<username>\Application data\soft-evolution\Pimero\<Pimero
Version> (some parts of this path may be hidden by Windows)
Installations on USB sticks save their data directly to the installation
directory.
In both cases the following files are used by Pimero:
- archive (not always there)
- categoriesa
- categoriesc
- config_Global
- config_Local
- mainViewStates
- session
- userdata
Since version 2006 Pimero is able to save backups on a regular
base to a directory of your choice. This is configurable within
the administrator options at the page "miscellaneous" |
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| What user rights do I need to
run Pimero? |
Pimero can be run without administrative rights. For installation
administrative rights are needed because some changes in the registry
have to be made. After installation only the data directory must
be write enabled (normally C:\Documents and Settings\<username>\Application
data\soft-evolution\Pimero\<Pimero Version>) |
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| Why does my computer not synchronize
with others? |
If no synchronization between two or multiple computers is possible,
there may be several reasons.
1. The most important reason is a firewall running on one or more
computers. Security software like Norton Internet Security or ZoneLabs
ZoneAlarm would be examples for such software. If you are aware
of security risks the easiest way of finding out if this is the
problem would be to completely de-activate this software. Since
it might be quiet tricky to configure that software we can only
advise to have a deep look at documentation. Pimero needs to be
set as exception from other security rules and it must not be blocked.
2. You used different network passwords. The network password must
be completely identical on every computer taking part in the Pimero
network
3. You run multiple local networks that are connected by routers.
In this case you have to configure a static server and multiple
static clients. The routers must be configured properly to forward
ports to the serving computer. This is similar to setting up a Pimero
for use over the internet. You can have a look at this for additional
help. |
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| How can I make sure all installations
have the same network password? |
Just try to enter the administrator options (menu "Extras"
-> "Administrator options") therefore you have to enter
the correct password. If this is the same on every computer, everything
is alright. |
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| How to set up a Peer-To-Peer
network? |
This is illustrated within the documentation. Please go to "HOWTOs"
-> "Setup a dynamic Pimero network" |
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|
| How to set up a client / server
network? |
This is illustrated within the documentation. Please
go to "HOWTOs" -> "Setup a static Pimero network" |
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| How can Pimero be configured
as a server for the internet? |
To establish connections over the internet the following three
conditions have to be accomplished.
One computer within the local network must be configured as a static
server. That means this computer must always be in the server role
for all other computers. This computer should also be configured
with a static ip address. The configuration ip addresses is part
of Windows.
If the server is not directly (e.g. via modem) connected to the
internet, but it is part of a local network (multiple computers
can use the internet) there is always a so called router. So called
port forwarding must be added to that router which can easily be
accomplished with most products. This forwarding must be configured
so that incoming connections on the listening port of the Pimero
server (default is 11202) will be forwarded to the local ip address
of the server computer.
If no local firewall blocks these incoming requests, that computer
can be used as server for the internet. In many cases the public
ip address which is received from the internet provider changes
frequently. That means that the server cannot be reached under the
same address all the time.
To face that problem so called dynamic dns services can be used.
These services are offered by a lot of companies for free. One example
is http://www.dyndns.org. There a free domain name like 'mycompany.dyndns.org'
can be registered and connected with the current ip address of the
internet connection. Free software is also available to automatically
update the corresponding ip address.
With these steps a Pimero server can be set up to accept connection
from the internet as well as from the local network.
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| When is data being synchronized
between Pimero installations? |
Data is being synchronized immediately after the changes occur.
If changes are made while Pimero is offline (e.g. a notebook not connected
to your LAN), the synchronization takes place as soon as you re-connect
that computer. Data will be synchronized from and to the rest of the
network so all computers are up to date afterwards. |
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| Is it possible to use Pimero
in a VPN environment? |
This is possible when configuring client / server mode for the network. |
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| How many licenses do I need
for X users working on Y computers? |
The number of licenses you need only depends on the number of users
working with Pimero. For five users working on three computers you
need five licenses as well as for five users working on ten computers.
Please make sure you check the differences between the standard
and the professional version before choosing one. The trial version
is equal to the professional. |
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| How to add additional licenses
if my team has grown? |
You can simply buy additional licenses in our online shop. Please
provide the same email address and the same licensing name as you
did in previous orders. Licenses will be accumulated automatically
by our system. Please contact us if you are not sure about this or
if you made a wrong order. |
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| How to upgrade from Pimero Standard
to Pimero Professional? |
Please contact our support if you need to upgrade from standard
to professional or if you have any other more "complicated"
update scenarios. |
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Please feel free to contact us if you have any question that might
not be answered here. |